Press 2 for Representative is TELE-NET’s podcast about the real world of customer service — the wins, the fails, and everything in between. Hosted by Parker Andrus and Ian Blotter, each episode dives into the stories, insights, and behind-the-scenes realities of CX and outsourcing.
Listen in for industry perspectives, memorable customer moments, and candid conversations from the front lines of customer support.
Episode 5 || Special Guest: Robert LaMacchia
Episode 4 || AI vs. Human: The Customer Service Dilemma
Episode 3 || Why Outsourcing Gets a Bad Rap
