At the core of our culture is the Japanese concept of Omotenashi—a centuries-old Japanese approach to serving guests. This word can be broken into two parts: “omote,” meaning “other side,” and “nashi,” meaning “none”. Loosely translated, it means “no ulterior motive,” or in the context of hospitality, “to serve in a sincere and genuine manner.”
Our mission is to exhibit the spirit of Omotenashi in every aspect of our organization, and by doing so, exceed your customer’s expectations and help grow your business. You and your customer come first. That’s all there is to it.