We're Here for You
You've spent money, resources, long days, and even longer nights getting your business to this point for one simple reason–to put a smile on your customer's face.
We can understand. tele-net America has a deeply held conviction that every customer interaction be treated with the utmost care and attention. Everything we do in our contact centers is focused on providing support and service that will put your mind at ease and delight your customers.
So give us some of the heavy lifting, and let us put a smile on your face.
ABOUT US
We started in 1994, in a small office in Tokyo, Japan—the land of sushi, sake, and the rising sun. And omotenashi—a centuries-old approach to serving and accommodating guests. That word is filled with culture and tradition, but you can think of it as really, really great customer service.
Over the years, we have worked to provide businesses with exceptional service to their customers. Procedures, technologies, and software changed with the industry, but our core belief of omotenashi remained throughout. It seemed to have struck a chord. From that one small office, we have grown into a multi-national organization that has had the privilege to work with hundreds of companies.
Some might say that we take customer service seriously. We just enjoy what we do. Our aim is to continue providing exceptional customer service to as many companies as we can. Whether its inbound or outbound calls, responding to emails or chats, managing social media sites, or serving as a virtual assistant, we’re completely confident in our capability to serve you and your customers to build your brand in the best way possible. We’d love to work with and show you what we’re capable of.
“From day one, providing the best customer service possible has always been our number one goal.”
how can we help you?
With our state-of-the-art contact centers, you may be cutting costs, but we won't be cutting corners. From 24/7 coverage to multiple languages offering all our services–we've got you covered. And all for a simple month-to-month rate. No long term contracts. Just genuine, knock-your-socks-off, contact center service for you and your customers.
24/7 coverage
Catch your Z's while we respond to your customers at all hours of the day.
Dedicated workforce
A dedicated support staff will be assigned to just your company.
multiple languages
We currently offer our services in English, Spanish, Japanese, Chinese, and Korean. More to come!
No long-term commitment
We can't tell the future. So we feel good about offering month-to-month service. Perfect for temporary projects. Or the unforeseeable future.
MONTHLY SCALABILITY
Seasonal traffic? Business growth? Easily increase or decrease your workforce each month.
aND OF COURSE...OMOTENASHI
Really, really great customer service. Perhaps not a "feature" in the traditional sense. But we still feel it's worth mentioning again.
“My business partner and I weren’t sure how to juggle launching a new product and handling the logistics of comprehensive customer service. tele-net made offloading customer service to them really easy.”
WE WOULD LOVE TO hear from you
Having been in the outsourcing industry for over two decades, and working with over a thousand companies, we understand that every business is different. Let us know what type of contact center support you are looking for and we'll be happy to see how we can help.
